Privacy Policy

Privacy Policy

Coskot ("we," "our," or "us") provides Annual Maintenance Contract (AMC) services, including website hosting maintenance, domain renewals, and website code checks for clients.

We respect your privacy and are committed to safeguarding your personal and business information. This Privacy Policy explains how we collect, use, and protect your data in accordance with applicable data protection laws, including:

• Information Technology Act, 2000 and SPDI Rules, 2011 (India)
• General Data Protection Regulation (GDPR) (EU)
• California Consumer Privacy Act (CCPA) and FTC Fair Information Practice Principles (United States)

By engaging with our services, you agree to this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

A. Personal Information

• Name, email address, phone number, and business contact details
• Billing and payment information (processed via secure third-party providers)
• Access credentials (only when voluntarily provided for maintenance or troubleshooting)

B. Technical and Service Information

• Hosting and server details
• Domain registration and DNS information
• Website code and configuration data (used for audits or maintenance)
• IP address, device details, and system logs (for security and diagnostics)

C. Communication Data

• Emails, chat messages, or support requests shared with us

We do not collect more information than necessary to deliver our services.

3. Purpose and Legal Basis for Processing

We use your data for the following purposes and legal bases:

Purpose	Legal Basis
To deliver AMC, hosting, and maintenance services	Contractual necessity
To process payments and manage invoices	Contractual necessity / Legitimate interest
To provide updates, renewals, and support communication	Legitimate interest / Consent
To maintain system security and prevent unauthorized access	Legal obligation / Legitimate interest
To comply with applicable laws and regulations	Legal obligation

If we rely on consent, you can withdraw it anytime by contacting info@coskot.in.

4. Data Security

Coskot uses industry-standard security measures to protect your data from unauthorized access, loss, or misuse.

• Credentials and access details are stored securely and encrypted.
• Data transmissions occur through secure (HTTPS/SSL) channels.
• Only authorized personnel have access to client data for service-related purposes.

5. Data Retention

We retain personal data only as long as necessary for:

• Fulfilling our AMC or contractual obligations
• Meeting accounting, tax, or legal requirements

After service termination, client data is securely deleted or anonymized within 90 days, unless a longer retention period is required by law.

6. Data Sharing and International Transfers

We do not sell or trade your personal data. However, we may share information with:

• Third-party service providers (e.g., hosting companies, domain registrars, payment gateways)
• Legal or regulatory authorities, if required by law
• Technical partners or contractors, under strict confidentiality agreements

If we transfer your data outside India (e.g., to the EU or U.S.), we ensure adequate protection measures, such as Standard Contractual Clauses (SCCs) or equivalent safeguards.

7. Your Rights

Depending on your jurisdiction, you have the right to:

For Indian Clients (IT Act & SPDI Rules):

• Request access to your personal data
• Request correction or deletion
• Withdraw consent for data processing

For EU Clients (GDPR):

• Access, correct, or erase your data
• Restrict or object to processing
• Request data portability
• File a complaint with your Data Protection Authority

For U.S. Clients (CCPA):

• Know what personal information we collect and share
• Request deletion of your personal data
• Opt out of data sale (we do not sell any data)
• Exercise your rights without discrimination

To exercise any of these rights, please contact us at info@coskot.in with the subject line "Data Request."

8. Cookies and Tracking

Our website may use cookies and analytics tools to improve performance and user experience. You can disable cookies in your browser settings, but certain site functions may not work properly as a result.

9. Children's Privacy

Our services are intended for business clients and are not directed toward individuals under 18 years of age. We do not knowingly collect data from minors. If such data is identified, it will be deleted immediately.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in laws or business practices. The latest version will always be available on our website with the updated "Last Revised" date.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, please contact:

Coskot
Email: info@coskot.in
Phone: +44 7417 415191
Jurisdiction: India

Compliance Summary

• India: Complies with IT Act 2000 and SPDI Rules (data protection, consent, and reasonable security)
• EU: GDPR-compliant (lawful processing basis, data rights, transfer safeguards)
• US: CCPA/FTC-aligned (transparency, user rights, non-discrimination)